Telehealth—Telemedicine Services Now Available

Even during this unique time of social distancing and home quarantining, treatment of non-COVID-19 medical cases is still needed. Call now to schedule a telehealth visit with one of our physicians.

What is Telehealth?
Telehealth—also known as telemedicine—allows our health clinic to communicate with you via phone, computer, tablet or video chat. You and your provider choose the experience. If privacy at home is a concern or access to telehealth resources is limited, you are welcome to use a private, telehealth room at select Regional Health Systems' locations to speak with a provider. 

What services are available through Telehealth?
Regional offers telehealth for non-emergency medical appointments such as well visits, pediatrics, family medicine, and more. Unfortunately, at this time, telehealth services are not available to new clients from Illinois.

Which video chat tool should I use?
The choice is yours. Whether your preference is Zoom, Skype, FaceTime or Google Meet, we can virtually visit with you. 

Don’t hesitate. Contact us if you need help. One of our caring professionals will talk to you, give you options for services and even schedule your first appointment.

4 easy steps to schedule your appointment

1. Schedule a video chat or telephone visit by calling 219-769-4005
If you are a new patient, no worries! Registration can be completed over the phone. Individuals without a computer or a phone can use designated telehealth rooms at select locations. Ask our intake specialists about this service during registration.

2. Get ready for your visit
For your convenience, we are using both telephone calls and video chat tools for telehealth appointments. Whether your preference is Zoom, Skype, FaceTime or Google Meet, we can virtually visit with you—just let our primary health care providers know which one and we will send you a link via text or email to access the appointment.

If you choose a virtual appointment or online doctor visit, make sure your computer, phone or tablet has a camera and microphone. Also, check your device to see if the video chat application is installed and working correctly. Lastly, video uses a lot of data, so be sure to connect to WiFi if you have a data limit on your cellular plan.

Need help troubleshooting a video chat tool? Click here for ZoomSkypeFaceTime or Google Meet.

If you prefer, we can do telephone-only appointment.

3. When it’s time for your scheduled visit

Video chats

  • Make sure your phone, tablet or computer is charged to at least 50%
  • Find a quiet, private, well-lit area to sit when you talk to the online doctor. 
  • To log in, click the appointment link sent via text or email
  • You will be prompted to enable your camera and microphone
  • For the best possible audio, wear earbuds with a built-in microphone
  • For the best video quality and connection, we recommend using a wired connection, WiFi or 4G/LTE

Telephone visits

  • Make sure your mobile phone is charged to at least 50%
  • Your health care provider will call you at the phone number you provided 

4. Your caregiver will start your visit!

Questions about scheduling your telehealth appointment? Please call 219-769-4005.

Medical Emergencies

Dial 9-1-1 for medical emergencies. 

For more information on location services and important updates concerning the new coronavirus (COVID-19), please click here.

Need Help After Hours? Call 219.769.4005

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